Privacy Policy Questions From Our Players
We collect your full name, email address, phone number, date of birth and ID number for identity verification. We also capture your deposit method (DANA, OVO, GoPay or QRIS), IP address and device type. This information is used solely to verify your age, process payments and comply with local anti-fraud requirements.
Yes. Go to Settings → Account → Request Personal Data, or contact our support team via live chat. We send a complete record of your account information, gaming history and payment transactions within 14 days. The file includes login dates, game sessions and deposit records.
We retain your account data for 12 months after closure for dispute resolution, tax compliance and fraud detection. After that, we delete your personal information from our active database unless local law requires us to keep records longer. Archived data is kept separate and encrypted.
No. We do not sell, rent or share your gaming history, account balance or contact information with advertisers, data brokers or marketing firms. We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), fraud-detection partners and legal authorities when required by law.
Payment details are processed through encrypted, PCI-certified gateways. We never store your full card or wallet credentials on our servers. Payment providers hold and secure that data under their own compliance standards. Your account only stores a transaction history and the last four digits of your chosen method.
We maintain incident-response protocols and notify affected users within 72 hours, where local law permits. We work with cybersecurity experts to investigate and fix vulnerabilities. You can request free credit monitoring through our support team if your personal details are compromised.
Yes, where local law permits. Submit a deletion request through Settings or live chat with your account email and ID copy. We delete all non-essential personal data within 30 days, though we may retain anonymized records for 12 months for compliance purposes and cannot delete payment transaction logs required by law.
